Contact Us: Questions, Feedback and Corrections

We are glad you want to get in touch. This page explains how to contact the W567 Game guide team, what information helps us reply quickly, which questions we can answer, and which ones need the support team inside the app. It also includes safety advice so you do not fall for fake support messages.

Please read the sections below before you write to us. A clear message with the right details usually gets a faster and more useful reply than a short message such as “help”.

How to Reach Us

Use the contact details below to send a message. We read every message that reaches us, although we cannot promise a specific reply time.

What We Can Help With

We are the team behind the written guides on this website, so we are best placed to help with questions about our content.

• Corrections: A figure, step or version number on a page looks wrong or outdated.
• Clarifications: A step in a guide is unclear or does not match what you see on your phone.
• Topic requests: You would like us to explain a feature, payment method or problem that is not yet covered.
• Website issues: A page does not load, an image is missing or a link is broken.
• Business or partnership questions: Proposals related to content or collaboration.

What You Should Ask the App Support Team Instead

Some questions involve your private account, and only the W567 support team can see it. Use the live chat inside the app for these issues, where agents can help in English or Urdu.

• A deposit that has not appeared in your balance.
• A withdrawal that is delayed beyond the usual 10 to 45 minutes or that has failed.
• A forgotten password that cannot be reset by SMS.
• A bonus, rebate, rescue or cashback amount that you believe is missing.
• Questions about your referral network or commission balance.

We cannot see your balance, reverse a transaction, change an account or promise a payment, so asking us about those issues will only delay your answer.

What to Include in Your Message

A good message helps us understand the issue in one reading. Please include the following where relevant.

• The page address: For example, the login page or the bonus page, so we know exactly which guide you mean.
• A clear description: What you expected, what happened, and which step you were on.
• Your device details: Phone model and Android version if the issue is about installation.
• A screenshot: If possible, a picture of the error message with private data hidden.
• Your preferred language: English or Urdu.

Reporting a Mistake or Outdated Information

Apps change, and no guide can stay perfect forever. If you spot a version number that is no longer current, a bonus percentage that differs from what the app shows, or a step that no longer works, please tell us. Send the page address, copy the sentence or number that looks wrong, and add a screenshot of the current app screen if you can. We review reports and update the page when the correction is confirmed. Thank you for helping other readers get accurate information.

Suggesting a New Guide

Many of our pages began as reader questions. If you would like us to write about a feature, a payment issue, a phone model problem or a bonus that confuses you, let us know. Tell us what you are trying to achieve and where you got stuck. Topics that help many readers are the most likely to become new guides.

Protect Yourself From Fake Support

People pretending to be support agents are one of the most common scams around gaming apps. They may message you first, claim your account has a problem, or offer to unlock a bonus if you pay a small fee. Remember these rules.

• Never share your password, SMS verification code or wallet PIN with anyone.
• Never send money to unlock a withdrawal, bonus or account.
• Do not click links sent by strangers, even if they look official.
• Check that you are chatting inside the official app or using the contact details on this page.
• If a message makes you feel rushed or frightened, stop and take time to verify it.

Examples of Helpful Messages

Seeing a good example makes writing your own message easier. A helpful correction might read: the APK page says the file is 7.27 MB, but my download shows a different size, and here is a screenshot of the file details. A helpful clarification might read: step three on the login page mentions a Forgot Password link, but I cannot find it on my Infinix phone running Android 11, and here is what my screen shows. A helpful topic request might read: please explain how to match my JazzCash account title with my profile because my withdrawal keeps failing. Each of these messages names the page, describes the problem, and gives enough detail for us to check it quickly.

By contrast, messages such as my money is missing, fix my account or give me a bonus are difficult for us to act on, because we cannot see accounts or credit rewards. If your question is about your personal balance, please use the live chat inside the app, where the support team can review your account with the proper security checks.

Business, Partnership and Media Requests

If you represent a company, a payment provider, a creator community or a media outlet and you would like to work with us, send a short message that explains who you are, what you propose and how it would help our readers. We consider proposals that improve the accuracy, safety or usefulness of our guides. We do not publish misleading promotions, income guarantees or content aimed at people under 18, and we may decline offers that do not match these standards. Please do not send attachments from unknown senders. A short description is enough for a first message, and we will ask for more detail if we are interested.

Finally, remember that patience helps. If you wrote to us and have not received a reply yet, please avoid sending the same message several times, because duplicates can slow down the queue for everyone. One clear message with the right details is the fastest route to a useful answer, and you are always welcome to add a follow-up if something changes.

Our Response Process

When a message arrives, we read it, check the page it refers to, and decide whether it needs a correction, a clarification or a redirect to the app support team. Simple corrections can be handled quickly. Requests that need more checking may take longer. We reply in the language you used whenever possible. If we cannot help with the matter, we will tell you where to go next.

Privacy of Your Message

Please share only what is needed to explain your question. We use the information you send only to reply and to improve our guides. Do not send full wallet numbers, passwords, PINs, identity card images or SMS codes. If a screenshot shows sensitive details, hide them before sending.

A Reminder About Responsible Gaming

If you are worried about how much time or money you are spending on games, you do not need to wait for a better moment to act. Set a firm budget, take a break and speak with someone you trust. Real-money games carry financial risk, and our guides are for adults aged 18 and over. Please also read the disclaimer page for the complete notice about the limits of our content.

Frequently Asked Questions

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18+ only. Gaming involves financial risk and winnings are never guaranteed. Set limits and play responsibly.